IT Technical Support Engineer
Core
Providing first-line IT incident response, ticket management, and system maintenance to ensure timely resolution and optimal performance for users.
Role type
IT Technical Support Engineer
Builds
IT solutions and stable infrastructure for business operations
Domain
Enterprise IT / Microsoft Ecosystem
Deliverable
client delivery
Required skills
Windows 11 administration, Windows Server 2019 administration, Microsoft Exchange 2016 administration, Office 365 administration, PowerShell scripting, networking (routing, switching, firewall management), incident response, knowledgebase documentation
Preferred skills
MS 365 expertise, Azure expertise, IT security concepts (encryption, IDS, IPS, disaster recovery)
Technologies
Windows 11, Windows Server 2019, Microsoft Exchange 2016, Office 365, Azure, PowerShell
Responsibilities
Engaging in everyday tasks and working on tickets to ensure timely resolution, conducting incident response including first-line investigation and workaround development, performing maintenance of laptops and servers, managing equipment provisioning and onboarding/offboarding, developing proactive measures to prevent recurring issues, mentoring junior team members, creating and maintaining technical documentation, monitoring system performance and capacity
Seniority
Individual Contributor