Senior Java IVR Application Developer
Core
Design, develop, and maintain cloud-based, stateful IVR applications to deliver a reliable, high-quality voice contact center experience for millions of customers.
Role type
Senior IC Java IVR Application Developer
Builds
Cloud-based IVR applications and voice contact center systems
Domain
Telecommunications / Voice Contact Centers
Deliverable
production ML models | product features
Required skills
Java EE, Spring Boot, Spring Core, Object-Oriented Design, AWS, SQL, Troubleshooting, Analytical skills
Preferred skills
IVR application development, VoiceXML, SRGS, MRCP, CCXML
Responsibilities
Design, develop, and maintain IVR applications based on business and technical requirements; Integrate IVR solutions with key internal services; Monitor IVR systems and implement operational improvements to enhance customer experience; Troubleshoot and resolve issues within the voice contact center and IVR environments; Collaborate with project managers to ensure the timely and high-quality delivery of solutions; Participate in forward-looking initiatives to improve call steering and IVR architecture
Seniority
Senior, hands-on IC
