Assistant Head Butler
Core
Overseeing the day-to-day operation of the Butler team to ensure intuitive, personalized, and seamless luxury experiences for villa guests.
Role type
Senior IC Assistant Head Butler (Luxury Hospitality)
Builds
Bespoke guest experiences and seamless villa operations for high-net-worth individuals
Domain
Luxury hospitality / Ultra-luxury resort
Deliverable
physical/clinical work
Required skills
supervising and coordinating daily operations of a service team, delivering personalized luxury service, coordinating guest requests and bespoke experiences, collaborating with cross-functional departments (Front Office, Housekeeping, Culinary, Spa, Concierge, Engineering), supervising villa preparation and turndown service, handling service recovery, coaching and mentoring staff, maintaining guest preference profiles, conducting quality inspections, scheduling and task allocation, supporting VIP arrivals and special occasions, monitoring service delivery
Preferred skills
Diploma or Bachelor's degree in Hospitality Management, experience in a supervisory or Senior Butler role within Forbes Five-Star or ultra-luxury properties, proficiency in Microsoft Office and guest management systems, fluency in English plus additional languages
Technologies
Microsoft Office, guest management systems
Responsibilities
Support the Head Butler in supervising the Butler team, ensure exceptional service delivery to villa guests, oversee daily butler operations, coordinate guest requests and bespoke experiences, work with cross-functional teams to deliver seamless experiences, ensure smooth arrival/stay/departure, supervise villa preparation and turndown service, handle guest concerns and service recovery, coach and mentor the Butler team, maintain guest preference profiles, conduct pre-arrival quality inspections, assist with scheduling and operational planning, support VIP arrivals and special occasions, monitor service delivery and identify improvement opportunities, act as primary point of contact in the Head Butler's absence
Seniority
Senior, hands-on IC with supervisory responsibilities