Duty Manager
Core
Manage daily hotel operations, staff supervision, and guest service delivery to ensure high-quality standards and handle emergencies.
Role type
Senior operational manager (hotel front office)
Builds
Guest experiences and operational continuity for a 350-room international hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, guest relations, emergency management, overbooking coordination, PMS proficiency, analytical problem-solving
Preferred skills
Customer service excellence, dynamic environment adaptability
Technologies
Hotel PMS
Responsibilities
Conduct daily team briefings, supervise staff tasks, communicate with Front Office Manager, document guest issues, handle guest complaints and emergencies, coordinate full-house and overbooking situations
Seniority
Mid-level, hands-on IC
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