Head of Operations (Fixed-term contract) (F/M/X)
Core
Provide strategic and operational leadership to accelerate transformation and drive profitable growth globally across all hotels and trains, fostering a growth-oriented culture focused on delivering a superior guest experience.
Role type
SVP Operations (Fixed-term contract)
Builds
Global operational roadmap, pre-opening phases for OE assets, bespoke operational plans, budgets, and SOPs
Domain
Ultra-luxury hospitality and railway sector
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic vision, organizational planning, cross-functional team coordination, financial governance, asset value optimization, growth strategy design, elite leadership recruitment
Preferred skills
Pre-opening project direction, investor collaboration, LQA standards expertise, negotiation, influencing
Technologies
LQA standards
Responsibilities
Architect and execute the brand's global operational roadmap under CEO guidance; Partner with the Executive Committee to design organizational planning; Spearhead end-to-end pre-opening phases for OE assets; Hold accountability for global operational profitability and long-term asset value; Foster collaboration with Commercial, Revenue, and Marketing divisions; Lead recruitment of high-profile operational leaders
Seniority
Senior, hands-on IC
