Service Delivery Manager – Solution Delivery & Client Implementations(m/f/d)
Core
Lead delivery teams and ensure high-quality execution for clients in the DACH region, managing performance, customer satisfaction, and commercial outcomes.
Role type
Senior Service Delivery Manager
Builds
End-to-end service delivery for risk, fraud, and identity management solutions
Domain
Data, analytics, and software for risk, fraud, and identity management
Deliverable
client delivery
Required skills
People leadership, client engagement, operational accountability, delivery performance management, risk management, capacity planning, commercial awareness, agile delivery management
Preferred skills
Experience in matrix organizations, senior partner collaboration, structured problem-solving
Technologies
Agile and hybrid delivery environments
Responsibilities
Manage delivery prioritization and decision-making across the DACH market, lead escalations and senior client communications, oversee go-live and post-production support, manage regional capacity and resource allocation, directly manage the delivery team including performance management and training
Seniority
Senior, hands-on IC with team leadership