Assistente de Experiencia do Cliente
Core
Frontline customer support for a digital insurance product, ensuring a positive and efficient customer journey across all touchpoints.
Role type
Customer Support Specialist (N1)
Builds
Customer support interactions for a digital insurance product
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Customer service, communication, analytical skills, organization, knowledge of insurance market, ticket management, problem diagnosis
Preferred skills
Experience with SLAs, interest in Customer Experience (CX), familiarity with digital products or B2B platforms
Technologies
Zendesk
Responsibilities
Handle customer inquiries via chat, email, and phone; Analyze, register, and close support tickets; Resolve issues on first contact; Guide customers on operational flows and business rules; Identify recurring issues and report insights; Escalate complex demands to higher levels (N2); Collaborate with Product, Operations, and Training teams.
Seniority
Individual Contributor, Entry to Mid-level
