Guest Relations Agent
Core
Serve as the primary support for guest experience at a resort, handling inquiries, coordinating services, and ensuring seamless arrival/departure.
Role type
Guest Relations Agent
Builds
Guest arrival and departure experiences
Domain
Hospitality / Resort Management
Deliverable
client delivery
Required skills
Guest inquiry response, luggage coordination, transportation management, team liaison, workflow monitoring, resort amenities knowledge, lobby ambassador duties
Preferred skills
Multitasking, problem-solving, valid driver's license (golf cart/van), computer literacy
Responsibilities
Respond to guest inquiries and concerns, coordinate bell services for luggage and deliveries, manage transportation requests, oversee luggage security, act as liaison between guests and departments, monitor peak check-in/check-out workflows, serve as lobby ambassador
Seniority
Entry-level, hands-on IC