Security Systems Specialist with English
Core
Acts as a single point of contact to troubleshoot, diagnose, and manage technical incidents and customer requests for security systems.
Role type
Security Systems Support Specialist
Builds
End-to-end ticket tracking and remote support sessions for customer systems
Domain
IT Service Management / Security Systems
Deliverable
client delivery
Required skills
Incident management procedures, remote support, ticket creation and escalation, system troubleshooting, documentation, knowledge base contribution, data collection
Preferred skills
Shift flexibility, calm under pressure, autonomous work, training delivery
Technologies
Laboratory equipment, communication channels, ticketing systems
Responsibilities
Carrying out activity in early/late/night shifts; Logs or documents all customer requests/incidents; Creates & escalates ticket to 2nd level; Performs and documents remote support sessions; Troubleshoots & diagnoses all issues; Sets up and maintains laboratory equipment; Contributes to knowledge base articles; Assists the customer in collecting required system data and logs
Seniority
Individual Contributor, operational level
