Royal Service (Operator) Manager
Core
Lead the centralized guest communications team at Fairmont Tokyo, managing all incoming calls, guest requests, room service orders, and internal dispatch coordination to ensure seamless remote service delivery.
Role type
Senior leadership manager for hotel guest communications and operations
Builds
One-stop service experience for hotel guests via telephone and communication channels
Domain
Luxury hospitality / Hotel operations
Deliverable
client delivery
Required skills
Leadership, people management, verbal communication, problem-solving, multi-priority management
Preferred skills
Hotel PMS, PBX/telephony systems, service optimization tools
Responsibilities
Oversee daily Royal Service operations, manage incoming calls and guest requests, coordinate room service orders, lead internal dispatch coordination, develop and manage a high-performing team
Seniority
Senior, hands-on leadership