Guest Relation Officer H/F/X - Stage
Core
Provide personalized VIP guest services, ensure satisfaction throughout their stay, and represent General Management at Sofitel Lyon Bellecour.
Role type
Intern Guest Relation Officer
Builds
High-end hospitality experiences for VIP clients
Domain
Luxury hospitality / Hotel management
Deliverable
client delivery
Required skills
VIP guest management, complaint handling, cross-department communication, brand value representation, service standards enforcement
Preferred skills
French and English fluency, additional language, stress management, team collaboration
Technologies
N/A
Responsibilities
Welcome VIP guests upon arrival, maintain privileged contact during their stay, listen to client requests and propose tailored solutions, represent General Management to clientele, manage complaints, ensure quality of VIP services, disseminate information between hotel services, promote Sofitel values and elegance
Seniority
Intern