Salesforce Senior Specialist
Core
End-to-end delivery of Salesforce and CRM initiatives across multiple markets, acting as the connective tissue between business and technology to translate commercial needs into system solutions.
Role type
Senior individual contributor Salesforce Specialist (Business Analyst/Consultant)
Builds
Salesforce configurations, functional specifications, user stories, and acceptance criteria for CRM implementations
Domain
Food delivery / Quick commerce / SaaS CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce configuration and administration, gap analysis, requirements gathering, user story writing, acceptance criteria definition, backlog management, stakeholder influence, technical documentation, user training
Preferred skills
JIRA familiarity
Technologies
Salesforce, JIRA
Responsibilities
Partner with local markets and regional business stakeholders to analyse processes and gather requirements; own project delivery end-to-end from scoping to production deployment; conduct gap analyses and design Salesforce solutions; translate business requirements into functional specifications and user stories; represent the region in discussions with global counterparts; manage and prioritise an active backlog of enhancements and issues; act as an escalation point for system and process issues; conduct user training and maintain documentation.
Seniority
Senior, hands-on IC