Front Desk Agent Nocturno
Core
Welcome guests, register arrivals/departures, handle requests and incidents, and ensure accurate service delivery at the front desk.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and incident logs
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest registration, incident handling, upselling, cash/card payment processing, Opera Cloud proficiency, multilingual communication
Preferred skills
Luxury/lifestyle hotel experience, night audit knowledge, problem-solving autonomy
Technologies
Opera Cloud
Responsibilities
Greet and register guests, inform guests about hotel services and local events, handle guest requests and VIP groups, process check-in/check-out and room changes, manage incidents within 20 minutes, ensure data privacy and security, maintain work area cleanliness, focus on upselling to maximize rates
Seniority
Entry-level to Mid-level, hands-on IC