Learning & Development Manager
Core
Design and implement learning and development strategies, training programs, and onboarding processes for hotel staff to align with strategic goals and brand standards.
Role type
Learning & Development Manager
Builds
Training programs, onboarding flows, and learning evaluation processes for hotel operations
Domain
Hospitality / Human Resources
Required skills
Training needs analysis, curriculum development, facilitation, digital learning tools management, stakeholder engagement, reporting and analytics, compliance management, program coordination
Preferred skills
Hospitality industry experience, digital communication tools proficiency, internship program management, brand ambassador skills
Technologies
HERO Learning Portal, e-learning platforms, digital communication channels
Responsibilities
Conduct annual learning needs analysis to inform budgeting and strategy; implement and monitor hotel training plans; ensure compliance with onboarding and mandatory corporate training; coordinate internal and external training programs; manage the HERO Learning Portal; evaluate training effectiveness and measure impact on sustainable change; support departmental trainers; engage with educational institutions for internships; create training calendars and reports; serve as a brand ambassador for colleagues.
Seniority
Mid-level, hands-on manager