BellBoy
Core
Providing warm welcome and professional luggage and guest assistance services to enhance the guest experience.
Role type
Front-line hospitality staff
Builds
Guest arrivals, departures, room orientation, and luggage handling
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Luggage handling, guest communication, room orientation, information provision, emergency response, team collaboration
Preferred skills
Customer service experience, additional languages, physical fitness
Responsibilities
Welcome guests upon arrival, assist with loading/unloading/transporting luggage, escort guests to rooms and explain features, provide information on amenities and local attractions, assist with check-in/check-out, respond to guest requests and complaints, arrange transportation, store and retrieve luggage, maintain lobby and baggage areas, deliver messages and parcels, follow security procedures, support emergency procedures
Seniority
Entry-level, hands-on IC