Medewerker Klantenservice (m/v/d)
Core
First point of contact for customers, handling inquiries, complaints, and returns via phone, email, and chat to ensure a positive customer experience.
Role type
Customer Service Representative
Builds
Customer support interactions and resolution of issues for an online pharmacy
Domain
E-commerce / Healthcare (Pharmacy)
Deliverable
client delivery
Required skills
Fluent Dutch (spoken and written), problem-solving, administrative processing, system navigation, process improvement
Preferred skills
French, German, or English knowledge, teamwork, self-management, adaptability
Responsibilities
Answer customer questions via phone, email, and chat; handle complaints and returns; investigate discrepancies and coordinate with internal/external parties; monitor customer reviews; process administrative tasks; suggest process improvements
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