Staff Engineer, Workday HCM Functional Consultant – L1 Support
Core
Provide L1/L1.5 functional support and troubleshooting for Workday HCM applications, ensuring timely resolution of user incidents and service requests.
Role type
Staff Engineer, Workday HCM Functional Consultant
Builds
Supports Workday HCM solutions for HR and business stakeholders
Domain
Human Capital Management (HCM)
Deliverable
client delivery
Required skills
Workday HCM configuration, troubleshooting user issues, security administration, business process management, reporting, ITSM processes, functional documentation, root cause analysis, stakeholder collaboration
Preferred skills
Workday certification, Agile delivery experience
Technologies
Workday HCM, ITSM tools
Responsibilities
Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, and Reporting. Perform Workday configuration updates and support routine maintenance. Monitor support queues, prioritize tickets, and ensure SLA compliance. Escalate complex issues to L2/L3 teams. Assist with testing and deployment of enhancements. Prepare and maintain functional documentation and knowledge base articles. Mentor junior team members.
Seniority
Senior, hands-on IC
