Front Office Supervisor
Core
Lead and manage the Front Desk and Royal Service Night teams to ensure seamless guest arrival and departure experiences at a heritage resort.
Role type
Front Office Supervisor (Hospitality)
Builds
Guest service operations and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Desk supervisory experience, Micros-Opera Property Manager, guest recovery, performance management, mentorship, health and safety compliance
Preferred skills
Hotel Management or Hospitality degree, Royal Service experience
Technologies
Micros-Opera, Microsoft Word, Microsoft Excel
Responsibilities
Supervise daily activities of Front Desk and Royal Service teams, coordinate VIP and market mix arrivals/departures, conduct performance evaluations and mentorship, enforce departmental standards and safety policies, manage guest service challenges and recovery, liaise with other department leaders
Seniority
Mid-level, hands-on IC
