Staff Researcher
Core
Lead user research strategy and execution for Wise Business's payment acquisition channels (Payment Links, Invoices, QuickPay, card payments, E-commerce) to solve problems for business customers and enable instant, low-cost payments.
Role type
Staff Researcher (Strategy & Leadership)
Builds
User research insights and strategies for the Acquiring domain (Payment Links, Invoices, QuickPay, card payments, E-commerce) within Wise Business.
Domain
Fintech / Payments / Business Services
Deliverable
research
Required skills
Generative and evaluative research, holistic research thinking, complex problem-solving, research strategy articulation, stakeholder influence, mentoring, AI tool application, presentation and storytelling
Preferred skills
Experience leading and developing researchers, setting goals that ladder to business objectives, influencing senior leaders, championing human-centred design at an organizational level
Technologies
AI tools, modern research tools
Responsibilities
Set priorities and direction for the research squad, lead complex and ambiguous research projects, articulate research strategy to teams and stakeholders, mentor and guide other researchers, influence focus and priorities across squads and senior leaders
Seniority
Staff, strategic leadership and mentorship