Duty Manager
Core
Oversee daily resort operations and ensure seamless guest experiences in a remote luxury desert environment.
Role type
Senior operational leader (Duty Manager)
Builds
Luxury resort operations and guest service delivery
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Operational leadership, guest service management, conflict resolution, cross-functional coordination, emergency response, shift management, property walkthroughs, team mentoring
Preferred skills
PMS knowledge, additional languages
Responsibilities
Oversee day-to-day resort operations during assigned shifts, act as primary point of contact for guest inquiries and service recovery, conduct regular property walkthroughs, monitor guest arrivals and departures, support Front Office operations, handle guest complaints, ensure compliance with safety and operational standards, coordinate with department heads, implement solutions to operational challenges, support emergency response procedures, maintain shift reports, assist in training and mentoring team members
Seniority
Senior, hands-on IC