Technicien(ne) Support N1 Poste de Travail - MacOs - Roanne
Core
Level 1 technical support for macOS workstations via phone, email, chat, and remote access for English and French users.
Role type
Level 1 IT Support Technician (macOS)
Builds
Resolves incidents and configures macOS workstations for end users
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
macOS interface mastery, Microsoft 365 on macOS, basic Terminal commands, incident diagnosis, remote access tools, SLA adherence
Preferred skills
None stated
Technologies
macOS, Microsoft 365, Terminal, remote access tools
Responsibilities
Handle Level 1 support requests via phone, email, chat, and remote access; diagnose hardware, software, and network incidents; escalate complex issues; ensure clear communication in French and English; report recurring anomalies.
Seniority
Junior, hands-on IC
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