Customer Support
Core
Support Analytical Service Managers (ASM) in validating and responding to analysis reports for customers, facilitating flow between customer, support, sales, and the laboratory.
Role type
Customer Support & Sales Administration Specialist
Builds
Smooth operational flow between customers, support, sales, and laboratory teams
Domain
Laboratory services / Food & Agriculture analysis
Deliverable
client delivery
Required skills
Customer service, order management, data entry, phone and email communication, internal system administration, Excel proficiency
Preferred skills
Inside sales experience, laboratory operations experience
Technologies
Internal laboratory and customer management systems
Responsibilities
Support ASM in daily operations, register and handle samples, provide customer support via phone and email, answer inquiries about analyses, orders, quotes, and invoices, conduct customer follow-ups and inside sales, administer and develop internal systems, create customer and sales reports
Seniority
Individual Contributor, entry to mid-level