Solution Engineer - Google Workspace
Core
Manage and troubleshoot complex, group-wide Google Workspace and Slack environments for tens of thousands of users, driving daily L1/L2 technical support and system automations.
Role type
Solutions Engineer II (Google Workspace & Slack)
Builds
System automations and tech support tools using Google Apps Script, Slack Workflow Builder, GAM, and APIs
Domain
Enterprise collaboration platforms (Google Workspace, Slack)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Google Workspace administration, Slack administration, Google Apps Script, Slack Workflow Builder, GAM, Google Vault, Slack E-Discovery, DLP rules, IAM, SSO, API integration, low-code/no-code platforms
Preferred skills
Associate/Professional Google Workspace Administrator certification, Slack Certified Administrator certification, experience with AI tools like Claude Code
Technologies
Google Apps Script, Slack Workflow Builder, GAM, Google Vault, Slack E-Discovery, Google Workspace APIs, Slack APIs
Responsibilities
Provide daily L1 and L2 technical support for GWS and Slack services, configure and maintain user lifecycle management and third-party integrations, build and implement system automations, enforce security best practices and manage data governance tools, manage and resolve operational incidents, mentor junior engineers
Seniority
Mid-level, hands-on IC
