ADMINISTRATEUR SYSTEME
Core
Providing Level 1 and 2 technical support to telecom operators and broadcasters, acting as the primary contact for Broadpeak clients and managing incident escalation.
Role type
Senior IC technical support engineer (Linux/Networks)
Builds
Streaming video services and infrastructure for telecom operators and broadcasters
Domain
Digital TV / Streaming / Telecommunications
Deliverable
client delivery
Required skills
Linux environment and server administration, IP network protocols and security, incident management, contract SLA adherence, technical documentation, script development (bash, python, perl), shared storage systems (NAS, NFS, Object-storage)
Preferred skills
On-site installation and training, proactive service improvement, problem investigation
Technologies
Linux, IP networks, bash, python, perl, NAS, NFS, Object-storage
Responsibilities
Provide Level 1 and 2 support to clients, manage incident escalation for Broadpeak, ensure SLA compliance, document technical knowledge, prepare client reports, develop scripts, perform preventive maintenance
Seniority
Mid-level, hands-on IC