EMR Support Specialist
Core
Provide technical support, troubleshooting, and guidance for healthcare clients using EMR software, ensuring compliance and optimizing system performance.
Role type
EMR Support Specialist
Builds
EMR system configurations, automated appointment reminders, eFax/labeling/Medscan setups, e-prescribing functionalities, and interface connections (Lab, Immunization, HIE, DIRECT).
Domain
Healthcare / Electronic Medical Records
Deliverable
client delivery
Required skills
EMR software knowledge, medical office workflow understanding, e-prescribing setup, interface configuration, system troubleshooting, client training delivery, workflow modification for efficiency.
Preferred skills
ability to work under pressure, handle system outages and cyber attacks, execute instructions quickly, grasp new information rapidly.
Technologies
EMR software, eFax, Dymo Label Printer, Medscan, e-prescribing systems, Lab interfaces, Immunization registry, HIE interfaces, DIRECT email domains, Patient Portal, Patient Intake, Telehealth modules.
Responsibilities
Provide front-line support for EMR software setup and troubleshooting; customize dynamic forms, patient forms, visit notes, and encounter templates; configure automated appointment reminders (SMS, calls, emails); set up eFax, labeling, and medical scanning applications; implement e-prescribing functionalities; configure Lab, Immunization, HIE, and DIRECT email interfaces; conduct training for internal teams and clients; test new features and modules; resolve client inquiries via calls, emails, and tickets; collaborate with finance, billing, interface, and development departments.
Seniority
Individual Contributor, operational support level