Director of Rooms - Fairmont Agra
Core
Strategic leadership and operational management of the Rooms Division (Front Office, Housekeeping, Guest Relations, Concierge, Butler Services, Reservations) to deliver luxury hospitality experiences and achieve financial objectives.
Role type
Director of Rooms (Senior Leadership)
Builds
Luxury hotel guest experiences, operational efficiency, and financial performance for the Rooms Division
Domain
Luxury Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Hospitality Operations)
Required skills
Strategic leadership, P&L management, budgeting and forecasting, revenue optimization, team recruitment and development, crisis management, compliance auditing, inventory control, VIP guest management
Preferred skills
Pre-opening experience, advanced hospitality certifications
Technologies
P&L statements, operational reports, VOG metrics, inventory management systems
Responsibilities
Lead the Rooms Division to achieve budgeted revenue and profitability; oversee Front Office, Housekeeping, and Reservations operations; manage departmental budgets and financial performance; develop and mentor high-performing teams; ensure compliance with brand standards and health/safety regulations; drive guest satisfaction and service recovery initiatives.
Seniority
Director, Strategic Leadership
