Front Office Ambassador
Core
Greet guests upon arrival and departure, manage front desk operations, and maintain the reception area to ensure a positive guest experience at a 5-star hotel.
Role type
Front Office Ambassador (Guest Services)
Builds
Guest arrivals, departures, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest greeting, reception management, communication, complaint handling, luggage assistance, radio procedure, email management, phone etiquette, teamwork, adaptability
Preferred skills
Previous front of house experience, Opera Cloud booking system experience
Technologies
Opera Cloud
Responsibilities
Welcome guests with a smile, keep the reception area clean, monitor and reply to emails and phone calls, communicate with other teams, report maintenance issues, check handover sheets, contact guests ahead of arrival, staff the welcome cabin
Seniority
Entry-level to Junior, hands-on IC