Senior Manager, Product Design - (Logistics, Service Efficiency)
Core
Lead a global team of product designers to create intuitive, efficient UX for AI and human customer service agents, optimizing last-mile delivery operations and internal workflows.
Role type
Senior Manager, Product Design (Service Efficiency)
Builds
Agent-facing tools, platforms, and service processes for customer support teams
Domain
Logistics, Customer Service, AI/ML Interfaces
Deliverable
product features
Required skills
Product design leadership, team mentoring, design strategy, user-centered design, design systems, AI/ML interface design, stakeholder management, OKR ownership
Preferred skills
Experience with automation, machine learning interfaces, large language models, complex enterprise software design
Technologies
AI-powered features, automation tools, large language models
Responsibilities
Lead and grow a multidisciplinary design team across Berlin and Singapore; drive design strategy and vision for service efficiency; oversee end-to-end design execution from discovery to delivery; guide the organization's adaptation to an AI landscape; collaborate with senior stakeholders to align on product goals; own and drive Product KPIs and OKRs related to user experience
Seniority
Senior, hands-on IC leadership
