Onboarding Manager
Core
Coordinate technical setup, user training, and the 90-day onboarding program for new clients subscribing to background-screening services.
Role type
Senior Onboarding Manager (Client Implementation)
Builds
Client-specific instances of the Veremark background-screening platform
Domain
HR Tech / Background Screening / People & Talent
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client onboarding management, software implementation, platform configuration, workflow logic, system troubleshooting, project management, cross-functional coordination, KPI tracking
Preferred skills
Background screening industry knowledge, experience with Monday.com/Asana/Jira
Technologies
Monday.com, Veremark platform
Responsibilities
Configure and deploy client-specific platform instances, deliver user training sessions, coordinate with Finance and IT for system setup, manage the 90-day onboarding project plan and milestones, track onboarding KPIs including CSAT and revenue attainment
Seniority
Senior, hands-on IC
