Logistics Customer Service Agent
Core
Identify and understand customer transportation needs; receive, book, and schedule transportation orders to ensure timely and accurate movement of freight and information.
Role type
Logistics Customer Service Agent
Builds
Freight movement and information flow for customers
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
documentation processing, shipment tracking, freight dispatch, invoicing execution, vendor relationship management, regulatory compliance, performance monitoring, problem-solving, computer proficiency
Preferred skills
Bachelor's degree, one year of customer service experience
Technologies
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Prepare and process air waybills and customs documents; update shipment information in operating systems; execute invoicing based on customer SOPs; communicate with customers, vendors, and internal expeditors; monitor performance reports; escalate problems to management when necessary
Seniority
Entry-level to Individual Contributor