Technicien support de proximité
Core
Provide Level 1 IT support, manage workstations, and onboard employees for a client in Lyon.
Role type
On-site IT Support Technician (Helpdesk)
Builds
IT support services and workstation management for enterprise clients
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
Windows environment management, Microsoft 365 administration, hardware installation and configuration, ticket management, user onboarding, inventory management
Preferred skills
Customer service orientation, problem-solving, organization
Responsibilities
Diagnose and resolve Level 1 technical incidents, manage and qualify support tickets, install and configure workstations and software, prepare meeting rooms, onboard new employees, maintain IT asset inventory
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