IT Service Delivery Manager (Data management)
Required skills
5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms, Experience in management the team not less 5 employees, Experience managing enterprise BI/DWH environments including required IT Operation processes, Knowledge in applying and managing IT Service Management processes based on ITIL, Excellent written and verbal communication, organization, coordination, and interpersonal skills, Manage business stakeholders delivery expectations, High level of written and spoken Spanish and English, Strong reporting and analytical skills, Ability to fast learn of new technologies and processes
Preferred skills
IT Service Management certification, Azure Databricks/Microsoft certification, Experience in Financial sector, FinOps awareness
Technologies
BI, DWH, data platforms, SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations, data platforms and lakehouse concepts
Responsibilities
Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, Monitor, control and support IT Services delivery, Establishment and management of reporting related to IT Services, Align BI services with business priorities, SLA implementations and fulfillment, Serve as escalation point for IT Services business users and management, Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review, Capacity Planning, Management of IT operation teams and involvement in budgeting activities, Drive IT Services continuous improvements
Seniority
5+ years of experience
Domain
Financial services, multinational financial services company