Senior Product Support Specialist
Core
Provide advanced L2/L3 support for enterprise data warehouse solutions and Power BI reporting platforms, ensuring stability and performance while mentoring junior analysts.
Role type
Senior IC data support specialist (L2/L3)
Builds
Enterprise data warehouse environments, Power BI reports, and dashboards
Domain
Life sciences / Data analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
L2/L3 application or data support, ITIL 4 processes, Power BI reporting, SQL query execution, relational database knowledge, root cause analysis, incident management, problem management
Preferred skills
Proactive mindset, independent work, documentation skills, mentoring capabilities
Technologies
Power BI, SQL, relational databases, ITIL 4
Responsibilities
Resolve complex technical issues within SLAs, perform root cause analysis, lead L2 support activities, coach and mentor junior analysts, analyze trends to identify optimization opportunities, support users in interpreting reporting outputs
Seniority
Senior, hands-on IC with mentoring responsibilities