Alternant Technicien(ne) Support
Core
Provide daily IT support to users, handling incidents, troubleshooting technical issues, and managing workstations and user accounts.
Role type
Junior IT support technician (intern/trainee)
Builds
IT support services for end-users
Domain
IT infrastructure and helpdesk
Deliverable
client delivery
Required skills
Active Directory, Office 365, Windows, ticketing systems, incident analysis, workstation configuration, technical documentation
Preferred skills
Basic knowledge of IT environments (networks, support), adaptability, teamwork
Technologies
Active Directory, Office 365, Windows
Responsibilities
Handle user requests via phone, email, and ticketing tools; analyze and resolve technical incidents; install, configure, and maintain workstations; manage user accounts; update technical documentation
Seniority
Junior, trainee/intern
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