Customer Service Administrator
Core
Support the day-to-day administration of the Customer Services operation, including resolving queries, managing orders, and generating reports.
Role type
Customer Service Administrator
Builds
Daily, weekly, and monthly service and export reports; accurate order audits and delivery resolutions.
Domain
Logistics and distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Resolving customer service queries, creating service and export reports, chasing orders, resolving delivery issues, checking order audits, planning parcel traffic, communicating with hauliers, managing special delivery orders, cost control, updating web-based order confirmation systems, liaising with internal personnel, maintaining SAP stock system accuracy
Preferred skills
Knowledge of warehousing or transport software systems
Responsibilities
Resolving various customer service queries and requests in a timely manner; Creating daily, weekly and monthly service and export reports; Chasing orders and resolving delivery issues; Checking daily order audits and ensuring accurate information; Planning parcel traffic orders and necessary communications; Planning and communicating export order collections with hauliers; Managing special delivery orders and cost control; Using and updating the customer web-based order confirmation systems and ensuring full compliance; Creating monthly KPI packs for review meetings; Maintaining client SAP stock system accuracy
Seniority
Individual Contributor
