Field Service Representative
Core
Performing high-level operational maintenance, support, and upgrades for complex operating systems, workstations, and servers to support US Air Force command and control environments.
Role type
Senior IC IT Operations Engineer (Systems Administration)
Builds
Production IT infrastructure and software environments for military command systems
Domain
Defense / Cybersecurity / Systems Administration
Deliverable
infrastructure
Required skills
complex system maintenance, software installation and upgrades, system performance tuning, data integrity management, backup and archive operations, server modernization planning, policy and procedure development, hardware and software audits
Preferred skills
ServiceNow or Remedy ticketing systems, Windows Server virtualization (VMware, HyperVisor), Microsoft Active Directory services, network file share and storage permissions (NetApp, NTFS)
Technologies
Windows Server, VMware, HyperVisor, Microsoft Active Directory, NetApp, NTFS, ServiceNow, Remedy
Responsibilities
Perform operational maintenance, support, and upgrades for complex operating systems, workstations, and servers; Coordinate and perform complex software installations and upgrades; Schedule installations and upgrades per IT policies; Monitor and tune multiple systems for optimum performance; Ensure workstation/server data integrity via software and hardware solutions; Develop and implement backup and database archive schedules; Plan and implement server modernization; Conduct hardware and software audits for compliance; Develop and implement new standards, policies, and procedures
Seniority
Senior, hands-on IC