Guest Experience Supervisor
Core
Supervise daily Guest Experience operations to ensure exceptional service delivery and personalized guest services.
Role type
Guest Experience Supervisor
Builds
Seamless guest experiences across Front Office, Housekeeping, and F&B operations
Domain
Hospitality / Luxury Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, Guest service management, Service recovery, VIP guest handling, Cross-department coordination, Guest feedback analysis, Hotel operations knowledge, Performance reporting
Preferred skills
Additional languages, Problem-solving, Motivation in fast-paced environments
Technologies
N/A
Responsibilities
Supervise daily Guest Experience operations, Lead and coach the Guest Experience team, Monitor guest satisfaction and identify enhancement opportunities, Handle guest feedback and service recovery, Coordinate with Front Office, Housekeeping, and F&B, Manage VIP arrivals and special occasions, Conduct guest follow-ups and satisfaction checks, Maintain records of guest preferences and feedback, Review guest feedback from platforms and provide recommendations, Prepare guest experience reports and performance analysis
Seniority
Mid-level Supervisor