Senior Amazon Connect Developer
Core
Design, build, and optimize advanced contact center solutions on AWS, including contact flows, IVR, and call routing strategies.
Role type
Senior IC Amazon Connect Engineer
Builds
Scalable, intelligent, and reliable contact center solutions for enterprise clients
Domain
Telephony / Contact Center / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect, AWS Lambda, Python, DynamoDB, S3, CloudWatch, API integrations, IVR design, call routing, Terraform, CloudFormation, Git
Preferred skills
Google Dialogflow CX, legacy contact center platforms (Genesys, Avaya, Cisco), contact center reporting/analytics, workforce management (WFM), omnichannel solutions
Technologies
Amazon Connect, AWS Lambda, DynamoDB, S3, CloudWatch, Google Dialogflow CX, Terraform, CloudFormation, Git
Responsibilities
Design and develop Amazon Connect contact flows and IVR solutions; Configure routing profiles, queues, callbacks, and business hours; Develop AWS Lambda functions for integrations; Build and support CRM and third-party application integrations; Implement conversational AI and chatbot solutions; Troubleshoot contact center operations; Support CI/CD and infrastructure automation
Seniority
Senior, hands-on IC
