Senior CXE Engineer

🌐 Remote💼 Full-time🗓 2026-07-23 → 2026-09-26

Core

Senior engineer building enterprise contact center transformations using Amazon Connect, generative AI agents, and full-stack serverless architectures.

Role type

Senior IC full-stack cloud engineer (Contact Center AI)

Builds

AI-native self-service contact flows, multi-agent orchestration systems, serverless backends, and custom agent workspaces.

Domain

Cloud Contact Center (CCaaS) + Generative AI

Deliverable

production ML models | product features | infrastructure

Required skills

Amazon Connect platform engineering, Generative AI (Bedrock/Claude), TypeScript/Node.js, Python, React, AWS Serverless, Infrastructure as Code (CDK/Terraform), Observability

Preferred skills

AWS Certifications, Legacy CCaaS migration (Avaya/Genesys/Salesforce)

Technologies

Amazon Connect, Amazon Bedrock, AWS Lambda, AWS CDK, React, TypeScript, Python, DynamoDB, EventBridge, CloudWatch

Responsibilities

Build AI agents and contact flows, engineer prompts and tool-calling integrations, develop full-stack serverless backends, author infrastructure as code, support legacy platform migrations, mentor junior engineers.

Seniority

Senior, hands-on IC

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About Caylent

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.