Specjalista / Specjalistka ds. obsługi klienta (Hotline & Online Technician)
Core
Provide first-line technical support and remote troubleshooting for reverse vending machines, integrating them into the TOMRA network and managing service orders.
Role type
Customer Support Technician (Remote & Field Dispatch)
Builds
Reverse vending machines and recycling automation systems for retail stores
Domain
Retail automation / Recycling technology
Deliverable
client delivery
Required skills
remote troubleshooting, system integration, database management, order management, technical training
Preferred skills
problem-solving, organizational skills
Technologies
TOMRA network systems, IT systems for vending machines
Responsibilities
Handle customer inquiries via phone and online ticketing systems, diagnose and resolve issues remotely, dispatch field technicians when remote fixes fail, create and monitor service orders, connect client stores to the TOMRA network, upload databases and configure systems, train new employees
Seniority
Mid-level, hands-on IC
