LOGISTICS COORDINATOR
Core
Provide customer support and coordinate logistics operations by scheduling orders, managing order entry, and resolving customer inquiries within SLA timelines.
Role type
Logistics Coordinator
Builds
Order scheduling and customer support workflows for a transportation company
Domain
Transportation and Logistics
Deliverable
product features
Required skills
Order scheduling, customer communication, data entry, system updates, issue escalation
Preferred skills
Experience in office environment, experience in customer service
Technologies
Google Suite, TruckMate (TMW)
Responsibilities
Monitor and respond to incoming order emails, schedule pick-up and delivery appointments, update client profiles and OS&D details in TMW, coordinate with internal departments to resolve inquiries, add assessorial charges, follow up on unresolved customer issues
Seniority
Mid-level, hands-on IC
