Manager Expérience Client – Pilotage Voix du Client & Fidélisation F/H
Core
Managing the Voice of the Customer (Voix du Client) and customer loyalty programs in production to ensure operational performance and customer satisfaction.
Role type
Manager, Customer Experience (Voice of the Customer & Loyalty)
Builds
Customer feedback loops, loyalty initiatives, and operational processes for client satisfaction.
Domain
Business Consulting / Customer Experience Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Production operations management, Voice of the Customer program management, Customer loyalty program management, KPI tracking and analysis, Stakeholder coordination, Operational prioritization
Preferred skills
Outsourcing experience (Teleperformance, Concentrix, Foundever, Armatis)
Responsibilities
Implement and evolve customer listening mechanisms, oversee daily production flows and volumes, adjust operational capacities and priorities, drive customer loyalty actions, monitor KPIs and corrective actions, coordinate with vendors and internal teams
Seniority
Mid-Senior Manager
