Manager, Process & Automation
Core
Designing workflows, SOPs, and AI-driven vendor journeys to translate strategy into scalable, low-cost execution for vendor management and zombie recovery.
Role type
Manager, Process & Automation
Builds
Governance frameworks, automation workflows, and quality gates for vendor handover and management.
Domain
Operations excellence, process design, and automation in the local food delivery industry.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design, SOP creation, AI workflow design, commercial strategy translation, cost reduction, cross-market governance, automation scripting, CRM/ticketing system management, data collaboration.
Preferred skills
Experience with AI copilots, internal scripting, building automation triggers with data teams.
Technologies
CRM, ticketing systems, AI workflows, AI copilots, internal scripting.
Responsibilities
Design and maintain SOPs for post-graduation vendors; manage vendor handover and quality gates; design AI and tool-based workflows for vendor management; eliminate manual work and reduce cost-to-serve; ensure process consistency across 16 markets; build governance frameworks including controls and audit loops.
Seniority
Manager, hands-on IC
