Customer Operations Improvement Manager
Core
Improving and scaling customer operations processes for a C2B automotive business in Europe by identifying bottlenecks and driving automation.
Role type
Customer Operations Improvement Manager
Builds
Scalable operational workflows for vehicle sales and financing across European markets
Domain
Automotive (C2B) / Operations / Process Excellence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis, Project management, Cross-functional collaboration, Stakeholder management, Workflow optimization, Business case development, Automation strategy, Data analysis
Preferred skills
AI-driven solution design, SQL, Excel/GSheets, European languages
Technologies
SQL, Excel, GSheets, AI tools
Responsibilities
Identify and improve inefficient or repetitive operational workflows, Develop a deep understanding of customer operations across European markets, Drive automation and process redesign initiatives, Translate operational pain points into structured improvement initiatives, Coordinate projects end-to-end from analysis to implementation, Collaborate cross-functionally with Product, Finance, and Analytics teams
Seniority
Mid-Senior, hands-on IC
