Service Now Technical Consultant
Core
Design, develop, and configure ServiceNow applications to satisfy Enterprise Service Management (ESM) functional and business requirements.
Role type
ServiceNow Technical Consultant
Builds
Customized ServiceNow applications, automated workflows, and integrated solutions for business process improvement
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, workflow development, scripting, system integration, process automation, troubleshooting
Preferred skills
Coaching business users, identifying best practices, cross-platform integration
Technologies
ServiceNow, workflow engines, scripting languages
Responsibilities
Activate and configure ServiceNow applications, develop workflows and scripts, research and deliver innovative solutions, coach business users on service creation, troubleshoot software and integration issues
Seniority
Mid-level, hands-on IC
