Barranquilla | Bilingual Customer Service Specialist I MT
Core
Handle customer interactions via phone, chat, or email to resolve inquiries and provide timely support for clients.
Role type
Customer Service Representative
Builds
Customer support interactions and resolved cases
Domain
Customer Service / BPO
Deliverable
client delivery
Required skills
English (B2+), problem-solving, attention to detail, multitasking, CRM navigation, data handling
Responsibilities
Provide friendly and efficient customer support via phone, chat, or email; Handle inbound and outbound communications while meeting performance goals; Take ownership of customer issues until resolution or escalation; Document interactions accurately and update customer information; Identify and escalate complex or sensitive cases when needed; Maintain confidentiality and handle sensitive information responsibly
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