Norwegian Market | IT Helpdesk Support
Core
Provide 1st level technical support via phone, email, and chat, performing root cause analysis and remote access troubleshooting for customers.
Role type
IT Helpdesk Support Specialist
Builds
Resolves technical incidents and maintains support processes for Bosch customers.
Domain
IT Support / Automotive Electronics
Deliverable
client delivery
Required skills
Methodical troubleshooting, root cause analysis, remote access tools usage, incident tracking, SAP working knowledge
Preferred skills
Automotive electronics affinity, customer-facing experience, additional European languages
Technologies
SAP, remote access tools
Responsibilities
Respond to calls, emails, and common technical requests; Analyze technical problems and provide assistance; Follow work instructions and escalation processes; Track incidents in the internal management system; Input for FAQ and knowledge database.
Seniority
Individual Contributor