Trainer | Telco Account
Core
Deliver and evaluate soft and technical skills training for client staff, including new hire onboarding, floor training, and behavioral/tool change learning experiences.
Role type
Corporate Trainer (Telco/IT Services)
Builds
Training programs, learning materials, and skill development for client-facing staff
Domain
IT Services / Telecommunications / Business Process Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training facilitation, curriculum development, performance coaching, report generation, stakeholder communication, process improvement, Microsoft Office proficiency, English (B2 level)
Preferred skills
Strategic solution development, network building, confidentiality management, flexibility for shifting schedules
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Create and revise training materials; facilitate multi-week new hire and blended training; conduct floor-training and BQM training; coach trainees on performance metrics; oversee new hire progression; supervise learners in nesting environments; fill out accurate reports; maintain communication with clients and team members.
Seniority
Mid-level, hands-on IC