Chargé de Support SI - confirmé (F/H/X)
Core
Managing functional support tickets and administering IT tools including user accounts, roles, and access rights while coordinating a junior support team.
Role type
Senior IT Support Specialist (Application Support & Admin)
Builds
IT service stability and user access management for internal stakeholders
Domain
Hospitality / IT Operations
Deliverable
client delivery
Required skills
Active Directory administration, Azure AD/Entra ID configuration, API exchange understanding, ITSM/ticketing tools, Microsoft Excel advanced, RPA concepts, stakeholder communication
Preferred skills
Power Automate/N8N, SAML/OIDC protocols, multi-applicative environments
Technologies
Azure AD, Entra ID, ServiceNow, EasyVista, Microsoft 365, Postman, N8N, PowerAutomate
Responsibilities
Handle functional support requests and incidents within SLA, manage user accounts and access rights, produce and update functional documentation, coordinate and mentor junior support staff, analyze team KPIs, act as operational interface with partner IT teams
Seniority
Senior, hands-on IC with team coordination
