TAC Engineer
Core
Post-sales technical support for Arista Datacenter and Campus products, resolving customer issues via phone/email and recreating network problems in a lab environment.
Role type
Technical Solutions Engineer (TAC)
Builds
Customer support for data-driven, client-to-cloud networking solutions in large data center, campus, and routing environments.
Domain
Networking (Data Center, Campus, SDN)
Deliverable
client delivery
Required skills
TCP/IP, core networking protocols (BGP, OSPF, IPv4/IPv6, etc.), Linux OS navigation, programming/scripting (Python, Java, C++, etc.), networking troubleshooting tools (tcpdump, Wireshark, IXIA), containerization (Kubernetes, Docker)
Preferred skills
Industry certifications, customer-facing experience
Technologies
VMware ESXi, Microsoft Hyper-V, KVM, OpenFlow, Kubernetes, Docker, IXIA, tcpdump, Wireshark
Responsibilities
Respond to customer product inquiries via telephone or email; troubleshoot hardware and software issues; recreate customer network issues in a dedicated lab; document recurring technical issues for product quality programs.
Seniority
Individual Contributor